Frequently Asked Questions

How long will it take to receive my order?

For shipping to the Canary Islands: 3 to 5 business days under normal conditions.
For shipping to Mainland Spain and the Balearic Islands: 7 to 14 business days under normal conditions.
For shipping to Europe: 7 to 14 business days under normal conditions.
Other countries: Please contact us at info@burgao.es

How much will I pay for shipping?

Lanzarote: Free shipping on orders over €40; for orders below this amount, the cost is €7.
Canary Islands: Free shipping on orders over €60; for orders below this amount, the cost is €7.95.
Mainland Spain and Balearic Islands: Free shipping on orders over €70; for orders below this amount, the cost is €8.95.
Europe: Free shipping on orders over €140; for orders below this amount, the cost is €20.95.
Other countries: Please contact us at info@burgao.es

The final shipping cost will be displayed at the end of the checkout process.

What is your return policy?
Within a maximum period of 10 days after receiving your order, you can return any unwanted items at your own expense for shipping. The amount for these items will be refunded once we check their condition, verify they retain their original tags and packaging, and confirm they have been successfully received within the stipulated period.

How can I make sure I have placed my order correctly?
Once you place your order, we will send you a confirmation via email. If you do not receive it, please contact our purchasing department at info@burgao.es